Terms of Service

Last updated: July 2026

These Terms of Service (“Terms”) govern access to and use of the Intero website, subscription plans, and software platform (together, the “Services”) provided by CloudFinch (“CloudFinch,” “Intero,” “we,” “us,” or “our”), a company registered in India.

By creating an account or otherwise accessing or using the Services, you agree to be bound by these Terms. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization, and “Customer” refers to that organization. If you do not agree to these Terms, do not use the Services.

1. Who we are

Intero is operated by CloudFinch, a company incorporated in India, which is the contracting entity for the Services and the controller of this website.

Intero provides an AI-powered safety intelligence platform designed to assist Environmental, Health, and Safety (EHS) teams with incident intake, investigation, root-cause analysis, corrective action tracking, and reporting. The Services may include:

• Conversational, voice, text, image, and video-based incident capture
• AI-assisted transcription, classification, and investigation drafting (5-Why, Fishbone, Bow-Tie)
• Root cause analysis and corrective action (CAPA) recommendations
• Audit-ready reports, dashboards, and an incident library

2. Subscriptions

2.1 Seats

Access is sold per investigator seat — an Authorized User who runs investigations, edits findings, manages corrective actions, or administers the workspace. Users who only submit incident or hazard reports are capture seats, which are free and unlimited on every plan.

2.2 Fees, billing, and renewal

Access begins with a one-time Launch Package and an annual investigator license, billed in advance by invoice at the rates shown on our pricing page at the time of purchase. Investigator seats are licensed in bands; capture seats are free and unlimited. Unless otherwise agreed in an order, subscriptions automatically renew for successive annual terms unless cancelled before the renewal date by contacting us. Prices may change for future terms with notice posted on the pricing page or sent to your account email; changes do not apply retroactively to a term already paid.

2.3 Taxes

Fees are exclusive of applicable taxes, which will be added to invoices where required by law.

3. Access & accounts

3.1 Authorized users

Access to the Services is limited to users authorized by the Customer (“Authorized Users”). Customers are responsible for managing user access and permissions, ensuring Authorized Users comply with these Terms, and all activity occurring under their accounts.

3.2 Account security

You must safeguard login credentials and promptly notify us at security@intero.ai of any unauthorized access or suspected security incidents.

4. Customer data

4.1 Ownership

As between the parties, Customer owns and retains all rights, title, and interest in Customer Data. Intero retains all rights to the Services, platform, and underlying technology. “Customer Data” means all data, content, or information submitted to the Services by or on behalf of Customer, including incident reports, media, and corrective action documentation.

4.2 Use of customer data

Intero processes Customer Data solely to provide and operate the Services, secure and improve their reliability and performance, and comply with legal obligations.

4.3 Export and deletion

You can request an export of your Customer Data, or its deletion, at any time by contacting privacy@intero.ai. See Section 10 for what happens to your data after termination.

4.4 Customer responsibilities

Customer represents and warrants that it has all rights and permissions necessary to submit Customer Data, that use of the Services complies with applicable laws (including employment and data protection laws), and that Customer Data does not infringe third-party rights.

5. Acceptable use

You may not:

• Use the Services for unlawful, harmful, or deceptive purposes
• Interfere with or disrupt the integrity or performance of the Services
• Attempt to access systems or data not authorized to you, including other customers' workspaces
• Reverse engineer, scrape, or copy the Services except as permitted by law
• Share investigator seat credentials across more Authorized Users than licensed

We may suspend or terminate access for violations of this section.

6. AI-assisted features & disclaimer

The Services include AI-assisted functionality intended to support safety investigations and recommendations. Customer acknowledges and agrees that:

• AI outputs are decision support — informational and advisory, not a substitute for judgment
• Qualified humans make the final call. Every finding, root cause, classification, and corrective action must be reviewed and approved by a qualified person before being relied upon or acted on
• AI outputs are not professional, legal, or safety advice, and are not a substitute for a licensed safety professional, legal counsel, or regulatory judgment
• Intero does not guarantee that AI-generated outputs are complete, accurate, or suitable for any specific regulatory or operational purpose

7. Availability

We work to keep the Services reliably available and will make reasonable efforts to notify Customer of planned maintenance where practical. Subscriptions are provided without a service-level agreement (SLA) or uptime commitment. Enterprise agreements may include an SLA as a negotiated term; contact us for details.

8. Confidentiality

Each party may receive confidential information of the other (“Confidential Information”). Each party agrees to use Confidential Information solely for purposes of these Terms, protect it using reasonable safeguards, and not disclose it except as permitted or required by law. Confidential Information does not include information that is publicly available or independently developed.

9. Security

We implement administrative, technical, and organizational measures designed to protect Customer Data, described further on our Security page. Customer acknowledges that no system can be guaranteed 100% secure.

10. Term, termination & data export

10.1 Term

These Terms remain in effect while you maintain an account or subscription with us.

10.2 Cancellation

You may cancel a subscription at any time through the Services, effective at the end of the current billing period. Fees already paid are non-refundable except where required by law.

10.3 Termination for cause

We may suspend or terminate access for violation of these Terms, to comply with legal requirements, or for non-payment of fees after notice and a reasonable opportunity to cure.

10.4 Data export window

11. Disclaimers

12. Limitation of liability

These limitations do not apply to breaches of confidentiality, indemnification obligations, or liability that cannot be limited under applicable law.

13. Indemnification

Customer agrees to indemnify and hold harmless CloudFinch from claims arising out of Customer's use of the Services, Customer Data, or violation of applicable laws or these Terms.

14. Assignment

You may not assign these Terms without our prior written consent. We may assign these Terms, in whole or in part, without consent to an affiliate or to a successor entity in connection with a merger, acquisition, corporate reorganization, or sale of assets — including, as part of our planned corporate structure, an affiliated or successor entity established in the United States. We will provide notice of any such assignment. These Terms remain binding on the assignee.

15. Governing law & arbitration

These Terms are governed by the laws of India, without regard to conflict-of-law principles. Any dispute arising out of or relating to these Terms or the Services shall be resolved through binding arbitration conducted in accordance with the Arbitration and Conciliation Act, 1996, seated in India, with the language of arbitration being English. Either party may seek interim relief from a court of competent jurisdiction in India where necessary to protect its rights.

16. Changes to the Terms

We may update these Terms from time to time. Material changes will be posted on this page with an updated “Last updated” date, and where practical, notified to account holders by email. Continued use of the Services after updates take effect constitutes acceptance of the revised Terms.

17. Contact information

CloudFinch (operating Intero)
Email: legal@intero.ai